At Inara Botanics, we strive to provide an exceptional experience from the moment you choose our products to the time they arrive at your doorstep. Our policies are designed to ensure that your journey with us is as smooth and satisfying as possible. Please review the details below for our shipping and returns guidelines.

Shipping Policy

Processing Time

All orders are processed within 1-2 business days. Processing times may extend slightly during high-demand periods or special promotions, but we will always keep you informed.

Domestic Shipping

Standard Shipping: Orders are typically delivered within 3-7 business days.

Express Shipping: Available for most locations and delivers within 1-3 business days.

International Shipping

We offer worldwide shipping to most destinations. Delivery times vary depending on the location and selected shipping method, with estimated delivery from 7-21 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and shipping method. Orders over [insert amount] may qualify for free shipping.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Customs and Duties

For international orders, customs duties or taxes may apply based on the destination country’s regulations. These charges are the responsibility of the customer. We recommend checking your country’s import policies for more details.

Returns & Exchanges Policy

At Inara Botanics, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please note that our returns and exchanges policy complies with New Zealand Consumer Law.

Eligibility for Returns

Products must be returned within 30 days of receipt.

Items must be unused, unopened, and in their original packaging.

Opened or used products cannot be returned or exchanged due to health and safety regulations.

Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Gift cards

Items marked as final sale

Products not purchased directly from our website (please get in touch with the original retailer for assistance).

How to Initiate a Return

Contact our customer service team at love@inarabotanics.co with your order number and reason for the return.

We will provide you with a return authorization and instructions for sending the item back to us.

Refunds

Once we receive your returned item and confirm its eligibility, a refund will be issued to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange a product, please follow the return process above. Once your return is processed, you can place a new order for the desired item.

Damaged or Defective Products

If your item arrives damaged or defective, please get in touch with us within 7 days of receipt. Provide photos and a detailed description of the issue, and we will arrange for a replacement or refund.

Need Assistance?

We’re here to help. If you have any questions about our shipping or returns policies, please email us at love@inarabotanics.co.

Thank you for choosing Inara Botanics. Together, we’re embracing simplicity, sustainability, and natural beauty.