Privacy policy.

Privacy Policy for Inara Botanics Co Limited

Inara Botanics Co Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and use our website, www.inarabotanics.co (the "Site"). By accessing and using the Site, you agree to the terms of this Privacy Policy.

Inara Botanics Co Limited is located in New Zealand and complies strictly with New Zealand privacy laws, specifically the Privacy Act 2020. This policy is subject to change or modification depending on legal requirements, stakeholder demands, or any reasonable requests. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

1. Information We Collect

We collect both personal and non-personal information from users of our Site, as outlined below:

1.1 Personal Information

When you visit or use our Site, we collect basic identification and contact information, such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing information (if applicable)

  • Any other information provided during business transactions (e.g., product inquiries or purchases).

This information is collected only when you provide it voluntarily (e.g., when completing forms, making a purchase, or contacting us). We use this data solely for the purpose of fulfilling your orders, providing customer service, and complying with applicable legal obligations (e.g., tax or accounting requirements).

1.2 Non-Personal Information

We do not actively collect non-personal information unless you specifically choose to share it due to unforeseen challenges that may arise during a business transaction. This information could include general data about how you arrived at our website or your interactions on the site (such as time spent on the Site or page views). This non-personal information is not linked to any identifiable person.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and complete your transactions (such as purchases, orders, and refunds).

  • To communicate with you about your transactions and provide customer support.

  • To comply with tax, accounting, and legal obligations.

  • To resolve any complaints or issues you may have raised.

  • To improve our website and business services (e.g., understanding how users interact with the Site to optimize user experience).

3. Data Storage and Retention

Your personal information is stored securely and retained for as long as necessary to fulfill our business obligations (e.g., maintaining customer records, processing payments, resolving complaints). We may also retain your personal information for a period required by law for tax or accounting purposes.

Once it is no longer needed, we will take steps to securely delete or anonymize your information.

4. Financial Information

We do not collect or store financial information (such as credit card details) on our website. All payment transactions are processed securely through Stripe, an external third-party provider. When you make a payment, you will be transferred to a secure, encrypted page managed by Stripe, and all financial details are handled directly by Stripe in accordance with their privacy policy and security protocols.

We do not have access to, nor do we store, any financial information related to your payment method, including credit card numbers.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience on our Site. Cookies are small data files placed on your device to help improve functionality, remember preferences, and analyze Site usage.

By continuing to use the Site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of the Site.

6. Third-Party Services

Our website is hosted by Squarespace, and your personal data may be stored on their servers. Squarespace may also use cookies and other tracking technologies. Please review their privacy policy for additional information on how they handle your data.

In addition, we may use other third-party service providers, such as email marketing platforms, payment processors, or analytics services, to assist in the operation of our business. These third parties are obligated to protect your data in accordance with applicable laws.

7. Communication and Support

If you contact us for customer support, inquiries, or complaints, we may retain the information you provide to help resolve any issues. We may use this information to:

  • Address and resolve your inquiries or concerns.

  • Improve our services based on feedback.

  • Notify you of any updates regarding your issue or complaint.

8. Children's Privacy

Our website and services are not intended for use by children. We do not target marketing efforts at children and do not sell products or services directly to minors. However, our products may be purchased for end use by children (such as child-friendly products). By using the Site, you confirm that you are over the age of 18 or have obtained parental consent.

9. Changes to this Privacy Policy

Inara Botanics Co Limited reserves the right to modify, update, or change this Privacy Policy at any time to comply with legal requirements or accommodate the evolving needs of our business. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.

10. Your Rights

Under New Zealand's Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.

  • Correct or update any inaccuracies in your personal information.

  • Request the deletion of your personal information, subject to any legal obligations we may have.

If you wish to exercise any of these rights or have any questions about our privacy practices, please contact us at the details below.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:

Inara Botanics Co Limited
Email: love@inarabotanics.co

By using the website www.inarabotanics.co, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.